RTA opens new 'five-star' customer centre

Facility offers streamlined services in bid to save time and effort
RTA opens new 'five-star' customer centre
The 472 m sq three-in-one centre mimics the design of five-star customer service centres and allows corporate and individual clients, as well as RTA employees, to have transactions processed under one roof.
By Staff writer
Sun 09 Jun 2019 01:52 PM

Dubai’s Roads and Transport Authority (RTA) has opened a Customers and Employees Service centre at its head office.

The 472 m sq three-in-one centre mimics the design of five-star customer service centres and allows corporate and individual clients, as well as RTA employees, to have transactions processed under one roof.

The facility includes a reception lounge and automated queuing system linked with smart monitors; 15 counters for tracking transactions in seven departments – Traffic, Right-of-Way, Contracts and Procurement, Finance, Commercial Transport Activities, Monitoring and Enforcement, and Vehicle Licensing; in addition to four offices and five meeting rooms.

The second centre (Employees Services Centre) has six counters for processing employee affairs related to the Human Resources and Development Department and the Administrative Services Department. It has one office and two meeting rooms, and a smart monitor for automated queuing.

The centre offers employees 16 services through four channels – smartphone apps, call centre, employee service centre and the automated services.

While the third centre is dedicated to serving taxi number plates clients. It has two counters for serving owners of taxi number plates and their heirs in a separate dedicated area.

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