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Thu 4 Jul 2019 02:09 PM

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Passengers' fury at British Airways after Abu Dhabi flight cancellations

British Airways has cancelled or rerouted direct flights from the UAE to the UK

Passengers' fury at British Airways after Abu Dhabi flight cancellations
The carrier told Arabian Business the disruption was caused by necessary inspections and maintenance works on the Rolls-Royce Trent 1000 engines, which are fitted to the Boeing 787s.

Passengers flying from Abu Dhabi to the UK have had their travel plans thrown into chaos after British Airways cancelled a number of flights.

Furious customers took to social media after direct flights were cancelled at short notice or rerouted to Dubai, with no recompense for any additional travel charges incurred.

One passenger posted: “Just got an email from @BritishAirways saying they’ve cancelled my flight from Abu Dhabi and rebooked me on one from Dubai. Is this some sort of joke? It’s now going to cost me more money to get somewhere later than I need to be.”

While another fumed: “So @burnsy133 in Abu Dhabi just had his flight cancelled @BritishAirways and the only option you’ve give him is Dubai return flight which misses his connection to man which was booked separately and all at his cost? Shocking customer service with approx. only 20 hrs to sort.”

Thirty direct flights between the UK and UAE capital have been cancelled by the UK airline over June and July, according to a report in The National.

The report said 12 flights are affected, between July 2 and July 9.

British Airways' reponse

The carrier told Arabian Business the disruption was caused by necessary inspections and maintenance works on the Rolls-Royce Trent 1000 engines, which are fitted to the Boeing 787s.

A statement said: “Like a number of airlines around the world, we are carrying out detailed precautionary inspections on Rolls-Royce Trent 1000 engines which are fitted to our Boeing 787s, as part of the engine manufacturer's long term maintenance and service programme.

“To facilitate the engine inspections and any associated maintenance we have had to make some minor schedule adjustments to our schedule and are rebooking customers onto alternative services or offering them a refund.

“The safety of our customers and crew is always our top priority and we would never operate an aircraft unless it was safe to do so.”

Last year, BA cancelled a number of flights on its direct Abu Dhabi to London service during the first weeks of Ramadan in a move the airline said was a reflection of customer demand.

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