Dubai Airports reveals new real-time airport management system

Cloud-based platform brings together data generated by over 50 systems at Dubai International
Dubai Airports reveals new real-time airport management system
By Bernd Debusmann Jr
Tue 09 Jul 2019 01:46 PM

Dubai Airports has launched a new system that monitors airport operations in real-time and visualises traffic flows at Dubai International Airport, it announced on Tuesday.

The cloud-based platform – realtimeDXB – gathers data generated by over 50 systems, including those of Dubai Airports and its service partners.

The information collected is used to keep all operation teams aware of current scenarios and developing situations to help them anticipate challenges, improve collaboration between service partners and facilitate quick decision-making.

“As a system that makes key operational information visible in real-time to all service partners involved in the day to day running of the airport, realtimeDXB is a major step forward in our journey to develop common situational awareness,” said Damian Ellacott, Dubai Airports’ vice president of the Airport Operations Control Centre (AOCC).

Ellacott added that the system “provides us and our partners with enhanced decision-support tools to improve operations and manage disruption more effectively.”

“This system will be instrumental in the implementation of new concepts of airport operations such as Airport Collaborative Decision Making (ACDM) and Total Airport Management,” he said.

In its initial phase, the system will focus on situational awareness of the airfield, particularly around aircraft flow.

Key capabilities of the system during this phase include monitoring and visualising airfield activity including aircraft and vehicle movements, status of aircraft stands, flight data information, arrival, turnaround and departure processes, as well as alert generation and performance analysis.

A subsequent phase will focus on passenger and baggage flows in the airport’s terminals.

“DXB is the world’s busiest hub by international passenger volumes and we aspire to be also known as the best airport for customer service,” said Lloyd Gozzett, vice president of customer success at Dubai Airports.

“One of the best ways to achieve that goal is to deliver a consistently smooth airport experience for the millions of customers that pass through our doors every day,” he added.

In Q1 2019, waiting times at the airport fell by 30 percent as a result of the increased use of real-time information and advanced smart gates.

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