British Airways customers left furious after cancellation confusion

Passengers were initially told flights on September 8 were cancelled as a result of pilot strike action
British Airways customers left furious after cancellation confusion
British Airways has come under fire for 'accidentally' telling passengers their flights were cancelled.
By Gavin Gibbon
Sun 25 Aug 2019 03:06 PM

In the UK, when people turn 100, it is customary to receive a card of congratulations from Her Majesty the Queen. However, on the day British Airways celebrated its 100th birthday all it received was thousands of angry emails after incorrectly cancelling upcoming flights.

The UK carrier sent emails to passengers telling them their flights were cancelled as a result of impending pilot strike action, which is due to take place on September 9, 10 and 27.

They were told to rebook their flights or submit an application to receive a full refund.

But a second email sent a few hours later said the flights were reinstated. It said: “We contacted you yesterday to advise you that your flight to London on 08 September 2019 was cancelled. We’re pleased to update you that your flight will be operating as originally planned. We’re sorry for any inconvenience or concern this caused.”

BA has admitted that the emails were sent in error and apologised to travellers for the IT mistake.

The strikes are set to take place on September 9, 10 and 27 but British Airways has also advised passengers that there could be disruption to flights on 8, 11 and 12 September.

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