Emirates says complimentary chauffeur-drive services to be scrapped for passengers using air miles to upgrade their seats
Emirates Airline has announced that it will no longer provide complimentary chauffeur-drive services to customers using air miles on its loyalty programme to upgrade their seats to business or first class.
The Dubai-based airline said the decision comes after a "careful review of customer take-up and operational considerations" and will apply from March 1.
“Emirates first and business class classic reward tickets and economy-to-business class upgrade rewards will no longer be eligible for complimentary chauffeur-drive services,” an Emirates spokesperson said in a statement.
“Chauffeur-drive reservations completed prior to March 1, 2019 will not be impacted. Emirates Skywards members travelling on a redemption ticket will continue to enjoy lounge access, and our generous free baggage allowance based on their class of travel and tier status.”
Emirates’ chauffeur-drive service to and from airports is offered to business and first class passengers in various cities around the world.
In November, Emirates Airline reported a 86 percent decline in its net profit for the six months from April to September 2018.