Dubai airline signs deal with German tech firm to develop Emirates AI Assistant which aims to improve travel experience
Emirates is working with a German tech company to develop an artificial intelligence (AI)-powered "assistant" that will support airline customers from pre-flight to post-flight.
The innovation is one of three being worked on by three companies following the signing of memorandums of understanding with teams from the sixth cohort of the Dubai Future Accelerators (DFA) programme.
The companies, hailing from the US, Germany, and the UK, were selected from seven participant teams that worked with Emirates through DFA for nine weeks between March and May.
The MoUs were signed by Adel Al Redha, Emirates’ executive vice president and chief operations officer, and by representatives from Opinsta (UK), Predapp (Germany) and Verusen (US).
Verusen will be working on using AI to support more agile procurement and supply chains for Emirates while Opinsta will be working on enhancing the internal processes and systems for crew duty travel and Predapp will work on developing the Emirates AI Assistant.
"Over the course of nine weeks, the interactions between the teams at Emirates as well as the participants of Cohort 6 of the Dubai Future Accelerators programme have resulted in a number of options we can explore to address the challenges we had defined," Al Redha said.
Khalfan Belhoul, CEO at Dubai Future Foundation, added: “What we are witnessing here is the advancement of the next wave in aviation innovation led by the UAE government by adopting and testing emerging technologies, and reiterating once again Dubai’s role in shaping the future of humanity.
“The MoUs signed today are the outcome of DFA’s offering of an ideal setting for Emirates, the world’s largest international airline, along with the brightest and most innovative minds, to work hand in hand in finding transformative solutions to key challenges in the aviation industry.”