Operator of world's busiest international airport says taking steps to ensure the high volume of traffic does not affect the customer experience
Dubai International (DXB), the world’s busiest international airport, said on Tuesday it is preparing for the summer holiday rush with passenger numbers expected to reach 16 million over the peak months of July and August.
Operator Dubai Airports, along with airlines and other service partners, said it is taking steps to ensure the high volume of traffic does not affect the customer experience.
Throughout the busy period, Dubai Airports said it will augment staff levels at touchpoints from the kerb to the boarding gate to ensure the smooth flow of passengers.
The Airport Operations Control Centre, which is the nerve centre of DXB, will use a monitoring systems to keep an eye on the flow of customers, bags and status of various services to anticipate pinch points and interruptions.
It said the efforts of the operations centre had resulted in a 30 percent reduction in waiting times during the first quarter of 2019.
Dubai Airports urged passengers to arrive early at the airport to leave a minimum of three hours for check-in and passport control.