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Mon 10 Feb 2020 08:26 PM

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UAE expands VAT refund kiosks to major malls, hotels

Planet intends to deploy up to 55 new self-service kiosks by the end of 2020 across the UAE

UAE expands VAT refund kiosks to major malls, hotels

The kiosks allow tourists to process their requests to recover VAT from the convenience of their hotel or at shopping malls in a matter of minutes.

The UAE's VAT Recovery Self-Service Kiosks for Tourists scheme has been expanded to major shopping malls and hotels, it has been announced.

The new locations are in addition to air, land, and maritime entry and exit ports across the UAE, said the Federal Tax Authority (FTA).

The expansion aims to provide additional services to tourists, enhancing the UAE’s status as a leading destination, it said in a statement.

Planet, the company authorised by the FTA to operate the electronic system, said it debuted nine self-service kiosks in stage one of its expansion plan.

The kiosks allow tourists to process their requests to recover VAT from the convenience of their hotel or at shopping malls in a matter of minutes.

Applicants can scan their boarding pass to prove they will be leaving the UAE in the next 24 hours, as well as their original passport and then follow the instructions displayed at the self-service kiosks.

The FTA revealed that Planet intends to deploy up to 55 new self-service kiosks by the end of 2020 – 25 of which will be in malls and 30 in hotels.

FTA director general Khalid Ali Al Bustani said: “Our objective from expanding the self-service kiosk is to provide further facilities and additional options for tourists looking to recover taxes.

“This latest development further upgrades the services we offer through the electronic system of the Tourists Refund Scheme, which has seen increasing success and a growing number of users taking advantage of its speed and ease of use.”

The number of digital transactions under the Tourists Refunds Scheme grew to 3.2 million by the end of 2019 while the number of retail outlets linked to the system increased to 12,310 across the UAE.

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