By Claire Ferris-Lay
Dubai-based network says ‘addressing the situation with urgency’ after channels suspended
A small fire at the headquarters of the Orbit Showtime Network in Dubai has resulted in a temporary suspension of a number of popular television channels.
A number of OSN television channels were temporarily suspended on Sunday following a fire and a subsequent power shortage at the broadcast centre in Dubai’s Media City.
Work is currently underway to restore the network’s full service, OSN and the internet and telecoms provider du said in a joint statement.
Around 44 channels, including Sky News, MTV and Discovery Channel, as well as all free-to-air channels remain unaffected, the network said
“The remaining channels are currently broadcasting unscheduled material while we work to return them to normal broadcast. OSN and du are addressing the situation with urgency,” said the statement.
No employees were injured during the fire.
As these are mainly the english channels that many people watch, it might be nice if our subscriptions were reduced or free time were given in lieu. A lack of service is a lack of service and anywhere else in the civilised world, a penalty would be applied against the provider and to the benefit of the consumer.
If I'm in a taxi and the cab breaks down and doesn't get me to my destination, I'm not expected to pay the full taxi fare. When I asked for a credit on my bill due to the lack of OSN channel service, they told me "No Way". What a rip off!
For the 2 previous comments, the service was off for few hours only in a morning of a working day, and OSN posted an apology and resumed the service ASAP, what u r talking about?! You want a compensation, if 30 days match the subscription fees, then the few hours off equals around 10 Dirhams!!!, that what you are asking for?! We are talking about a fire accident here, and thank god no one got injured or hurt. That what came to my mind when i knew the news, not asking for compensation.... Iâ€™m happy now OSN is back.
You surely must have spent at least 25 minutes to talk to them and ask them to give you a credit for no more than 10 hours of outages.
if you take the average bill of OSN services (at 250 dirhams a month), it comes up to about 34 fils per hour. So basically, you spent 25 minutes to get a credit of 3.4 dirhams.
That's not true, BSKYB and Virgin regularly have internet and TV outages. It's the same in the US with Verizon and DirecTV. They do not offer compensation as there is no SLA involved with the TV service or internet at a consumer level.
This was an accident, you couldn't watch some repeated documentary for a couple of hours. There is no need for compensation!
great post, quite useful links to live tv, all sumed it up for me!
thankful to you.
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