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Thu 2 Apr 2015 01:31 PM

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UAE banks warned about cold calling people on mobile

UAE Central Bank receives a number complaints from customers targeted on phone to sell products

UAE banks warned about cold calling people on mobile

People who receive mobile phone calls from banks other than their own can lodge a complaint with the Central Bank.

Arabic daily Emarat Alyoum spoke with a source from the Central Bank, who said that being contacted on a mobile phone by bank employees who are trying to sell products to customers that are not their own was against instructions given by the Central Bank.

The Central Bank source told the newspaper that it had received a number complaints from people who had received mobile phone calls and text messages from bank officials who are trying to promote loans and products to them, despite not being a customer of the bank.

“These practices flout the regulations issued by the Central Bank… we have warned those banks against such practices and we believe the banks are responsible for these practices by their staff members,” the source told the newspaper.

“Bank employees must be told by their management to use landlines not mobile phones when they call customers as such calls can be tracked… we call on all to report such offences and the bank involved to the consumer protection unit at the Central Bank,” the source added.

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