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Tue 24 May 2011 07:58 PM

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UAE gov't launches new customer service charter

Prime Minister says initiative aims to raise standards, competitiveness among gov't employees

UAE gov't launches new customer service charter
UAE Prime Minister Sheikh Mohammed bin Rashid Al Maktoum. (Getty Images)

Dubai ruler Sheikh Mohammed bin Rashid Al Maktoum on Tuesday launched a new customer service charter for federal government employees.

Sheikh Mohammed, also the UAE vice president and prime minister, said that excellence in government services was a "strategic priority for the UAE and a duty for all those working in the federal government".

The new charter is aimed at raising the standards and competitiveness in the government to new levels, in line with the global best practices, he said in a statement.

The initiative aims to meet needs of the customers through "speedy delivery and efficient service" in a bid to secure the "highest levels of satisfaction" among customers.

The charter includes issues such as transparency, respect, professionalism, strong knowledge base and swift responsiveness to customer needs.

The charter also covers customer responsibilities towards government staff such as mutual respect, preparation of necessary documents required to complete the transaction in advance, notifying the staff in the event of error or changes in data, personal information or circumstances relating to the completion of service, as well as responding to any queries from the service team.

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