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Mon 14 Jun 2010 09:57 AM

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UAE officials seek refunds for World Cup TV misery

UAE Ministry of Economy discusses World Cup problems with Al Jazeera.

UAE officials seek refunds for World Cup TV misery

Ministry of Economy officials are examining the possibility of seeking refunds for UAE customers hit by the Al Jazeera Sport World Cup TV blackouts.

Ministry officials met with Al Jazeera Sport representatives on Sunday to discuss the possibility of recovering the value of the viewing cards needed to watch all World Cup matches, Arabic daily Al-Ittihad reported on Monday.

According to Dr Hashim Al Nuaimi, director of Consumer Protection in the Ministry, UAE consumers were entitled to refunds because of the technical problems experienced during the first two days of the World Cup coverage.

Nuaimi told the paper: "The service provider is committed to ensuring quality," adding that Article 33 of the regulation guaranteed to consumers that services must meet certain standards.

He said that the ministry had received a number of complaints about the poor service provided during the World Cup by the service provider, adding that the service provider should take responsibility.

Separately, the ministry on Sunday ordered a number cafes in the UAE to stop charging customers extra for the privilege of watching World Cup games.

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hisham 10 years ago

BRAVO Ministry of Economy!!!! Respect!! the fact that the MoE is looking into refunds is a great step and a fantastic move. I applaud your initiative. I never expected a refund anyway, but this move is great. I think the establishments that overpaid for this privilage are more deserving of a refund, as their reputations were gutted, and the staff at these venues had to endure the verbal abuse from disgruntled customers, particularly when no one knew what was going on at the time.

Jack in the box 10 years ago

this is clearly a political move with qatar....I didnt even think they had a consumer protection dept here in the UAE....but now I do has anyone got Dr Hasham email address????, I have plenty of complaints about Dubai's consumer service I'd like to let him know about....

Ammar 10 years ago

Big Thanks, such a move will help improving the customer service level in the country. Now, Can the ministry react to the poor service provided by the local telecomuunication companies in the UAE. Last month we have experienced 2 weeks disturbance on the internet provided by Etisalat. We were asked to be patient till the problem is fixed. Eisalat didn't refunded any penny for the already paid service. Even, Never apologized for the loses caused by the disturbance.

SEB 10 years ago

It is just only a statement made by a high ranking person. But, almost unlikely consumers will receive any refunds as it is not going to happen.

Sally King 10 years ago

So now with some good news!!! I have been an Al Jazeera customer for over two years - but that accounts for nothing I found out. What they told me to do I could not and then after a very long story I was laughed at down the phone and told I need to learn to wait!!!!! As you can imagine I was not happy. Having spent hundreds of Dirhams on the telephone with Al Jazeera only to be told it was my own fault! I finally got a number of a guy in Diera. So my afternoon looked like it was getting worse as I set off to deepest darkest Diera. However to my surprise, the taxi driver new where to go and I found the shop with relative ease. The guy in the shop was pleasant and helpful and I returned home within the hour with a new Al Jazeera card that works. If your looking for someone who can this is your guy. Osman 04 2280344 and its all above board as this number was given to me by Al Jazeera along with ten others but the difference is this guy answers the phone. I am off to watch the world cup no thanks to Al Jazeera - lets just all hope they never get to host the World cup!!

Al Dubai 10 years ago

At last! The confirmation I wanted to see "the service provider is responsible for quality of service" - I look forward to my refund from dU..yes you dU. Can the Moe also get du customer order/helpline to answer their phones - they are hiding from their customers - 3 days & hours later they still hide from us - a communication company that doesn't communicate is poor service = poor quality (cost is NOT always the issue) - Well done MoE!

Suzanne 10 years ago

Du is a client's worst nightmare, Period. This company needs to shut down: they dont provide the services they are supposed to provide, they never ever ever reply to emails, complaints, never pick up the phones, never follows up on miserable clients... Pathetic really that it is allowed to exist as it does nothing except add misery to the people and businesses who are FORCED to get their services in this FREE market!!!

faizal 10 years ago

DU has the lousiest service in the world We thought that du will bring an end to etisalat monopoly.but it is much worse .we were forced to have du connection and we are still very upset about their services.

ZUL 10 years ago

We have been watching the world cup since 1966 and have never been let down by transmission in any country we were in. Al Jazeera has messed it up for all football and sports lovers. No body is transparent and one is being sent around in circles without any solutions in sight. Al Jazeera should be heavily penalised. Let us hope that QATAR gets to host the WORLD CUP 2022 but AL JAZEERA does not even get to smell the TRANSMISSION RIGHTS. What a disaster ... SHAME ON YOU THE AL JAZEERA TRANSMISSION TEAM --Zul