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Thu 19 Mar 2015 02:57 PM

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UAE's Etisalat said to block second VoIP service

Move against Roamer comes just days after WhatsApp's new VoIP service was made unavailable by the operator

UAE's Etisalat said to block second VoIP service

Another VoIP service has been blocked in the UAE by telecoms operator Etisalat, it was reported on Thursday.

The move against Roamer comes just days after ITP.net, the sister website to Arabian Business, reported that WhatsApp's new VoIP service was made unavailable by the operator.

According to sources of Roamer Labs LTD, the Roamer app, which provides calls abroad at low rates and both over an Internet connection and without, was unavailable for free and Wi-Fi calls in the UAE this week which led to the company receiving several hundred complaints from users in the region.

About 15 percent of the company's user base are in the UAE and it is described as a crucial market. 

"We will continue to service our clients from UAE using regular calls in Roamer. We also decrease the rates for all types of calls for our users from UAE." Roamer Labs said in a statement.

"At the same time we are developing the solution that will by-pass the current block by the operator. Unfortunately we cannot yet disclose the technology. Now it is in the early stage of development. But it will be a smart and transparent technology," the statement added.

The app, which is available on iPhone and Android smartphones and tablets and works with any SIM cards will be available in Arabic in the coming days and the official site already has Arabic interface.

Available in over 200 countries and nine languages, Roamer enables users to link their regular mobile number to a local SIM card via the Roamer app "for an easy and comprehensive roaming experience, including low-cost calls and locally priced data."

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amused bystander 5 years ago

it is quite understandble. etisalat, the only monopoly telecom corp in the uae, makes tons of money via their cellphone and other services. if free services like roamer step in, etisalat's profits will be eroded!