By Sarah Townsend
Telecom operator says calls free for post-paid customers only
Etisalat announced on Sunday that it has waived roaming charges on calls made to its travellers’ helpline.
In a statement, Etisalat said its roaming customers can reach the Customer Care Centre by contacting the 24x7 Travelers’ Help Line on *145*8002300#.
They will then receive an immediate call back from Etisalat, connecting them with the customer care agent, according to Emirates 247.
However, the calls will only be free of charge for mobile ‘post-paid’ customers travelling abroad.
Pre-paid (Wasel) mobile customers will be charged standard incoming roaming call rates.
“Mobile connectivity is an integral part of overseas travel and we want to ensure a hassle-free travel as our customers go abroad for business or pleasure,” Etisalat’s chief marketing officer Khaled El Khouly was quoted as saying.
This is an amazing organization. I left the UAE in November. I cancelled my elife TV service, my home phone (which was never delivered) and my internet. I made my final account payment at Mall of the Emirates branch after giving the company two months notice. I was informed that my account was finalized and that as I no longer had a contact or address in the country, that the payment was the last payment I would have to make. One month later I received by email a bill for over 350AED. This was contested. Etisalat replied to my note and then blocked me so that I could not discuss the matter with the company. I now am receiving bills to my email account for around 650AED. I will not pay them this fabricated amount (and can not as I am not in the country). One tries to do the right thing when exiting a country and it is companies such as this that leave you with a bad flavour in your mouth. du was more responsive.