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Thu 7 Feb 2019 10:16 AM

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Video: How can employment termination be made humane?

Burning bridges with former employees could lead to companies getting burnt.

SikkaLuna helps companies deal with the complex process of restructuring by executing outplacement plans. It has seen significant growth over the past 12 months amid challenging economic conditions and a tsunami of job cuts.

It’s fair to say that SikkaLuna is in demand. But should businesses care about making layoffs humane? The answer is yes, and here’s why: for the sake of making a point, let’s think of layoffs as customer service.

According to a 2017 American Express report, 33 percent of Americans said they would consider switching companies after a single instance of poor service, which would cost US companies over $62bn a year.

Now imagine how much it would cost companies if all the staff they layoff gave them poor reviews, or worse, if the employees that actually stayed on witnessed their potential destiny within the firm. Inevitably, it affects their loyalty, motivation and productivity. Patwa refers to one multinational corporation which lost the perfect candidate after a two-year headhunt due to a negative review.

(Source: Arabianbusiness.com YouTube channel)