A huge game changer is telehealth, which is the use of digital mobile devices to access and manage health care services remotely.
DHCC’s telehealth app was rolled out at Dr Sulaiman Al Habib Medical Centre and Mediclinic City Hospital, facilitating live medical consultations and remote patient monitoring, as well as connecting patients through tools such as video conferencing. The platform provides patients with the flexibility and convenience of accessing licensed health services from the comfort of their homes.
“It is not a new technology. It has been used for a long time. But now the culture has been changed and people are accepting it to be practiced among us. Telemedicine basically enables doctors to speak to other doctors in the same network, if they are from the same group of hospitals. It also enables them to speak to their own patients,” Al Balooshi says.
“You don’t need to be seen by the doctor and physically examined for all diseases. If it’s a chronic case, psychological case or diabetes, for example, they don’t need to see a doctor. Telemedicine will shorten [waiting] time, improve efficiency and increase customer happiness,” he adds.
GE Healthcare’s El Rafey also believes that telehealth affords more time for local talent to receive training in specialised medicine.
“One great thing telehealth does is, in the short-term, as you train doctors [in specialised medicine], it can bridge [the gap] very nicely by reaching out to expertise… whenever you need it... So I think that component in the short-term is very valuable,” he says.
(Source: Arabianbusiness.com YouTube channel)