Emirates has defended its actions after being branded "unprofessional" by a top Indian sports star.
Cricketer Shikhar Dhawan turned to Twitter to express his anger after the Dubai-based airline prevented his family from travelling with him to South Africa on Friday.
He said his wife and children were stopped at Dubai airport from boarding a connecting flight to Cape Town, which hosts India's opening Test against South Africa on January 5.
In a series of tweets, opening batsman Dhawan said his family was asked to show birth certificates and other documents as proof of identity. They did not have them and so were prevented from boarding the plane.
On arriving in South Africa without his family, Dhawan tweeted: "Absolutely unprofessional from Emirates. I was on my way 2 SA with my family & was told that my wife and kids can't board the flight from Dubai to SA.
"I was asked to produce birth certificates & other documents for my kids at the airport which we obviously didn't have at that moment.
"They are now at Dubai airport waiting for the documents to arrive. Why didn't @emirates notify about such a situation when we were boarding the plane from Mumbai? One of the Emirates employee was being rude for no reason at all."
In response, an Emirates spokesperson said: "We note that the family was not able to continue their journey together as planned. We regret any inconvenience caused.
"However, since 1 June 2015, according to South African regulations, anyone travelling to the country with a minor under 18 needs to prove parenthood or guardianship – while adults travelling alone with their children need to show that they have the consent of their non-travelling partner.
"Like all airlines, we must comply with the laws of every country in which we operate and this is a shared responsibility with passengers, who are required to hold valid travel documents for all countries on their itinerary.”
India are scheduled to play three Tests, six one-dayers and three T20Is during the 56-day-long tour in South Africa.
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