The Dubai Ports Authority, part of the Ports, Customs, and Free Zone Corporation (PCFC), is now using artificial intelligence (AI) and Robotic Process Automation (RPA) to issue operational approvals and safe work permits related to the Dubai Ports Authority.
Launch of the first smart system is part of ongoing efforts to enhance the efficiency of the government ecosystem and achieve a sustainable digital transformation of operational processes.
The new system will process approximately 44,000 transactions annually and enable eligible requests to be issued instantly after automated verification of data and requirements, while exceptional cases are automatically routed to human review to ensure the highest levels of governance and compliance.
Nasser AlNeyadi, CEO of the Ports, Customs and Free Zone Corporation, commented: “This project aligns with the Corporation’s comprehensive AI strategy, which aims to transform services into self-managed processes and deliver a smoother customer experience while enhancing the safety and efficiency of operations at Dubai ports.
“The automated smart system covers cases that fully comply with technical and safety standards and includes specific categories of approvals, such as the acceptance of dangerous goods at the port, vessel bunkering operations, ship waste discharge to reception facilities, as well as safe work permits in ports and ship repair facilities.
“These smart solutions reflect the Dubai Government’s direction in the field of AI and offer a regulatory model that enhances safety standards and improves service efficiency without compromising approved controls.”
This smart system not only reflects the Corporation’s commitment to development and innovation, but also demonstrates its dedication to making Dubai Ports a leading, safer, and more efficient business environment globally.
It will reduce transaction processing time, strengthening Dubai’s competitiveness as a global hub for trade and maritime services.
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