Avaya may also be touting its recently introduced INDeX CT Components at Gitex. The plug-and-play application identifies incoming calls and pops-up the caller’s relevant information on the computer screen of the person taking the call. The application is an addition to INDeX, Avaya’s communications server for small-and-medium sized enterprises (SMEs.)Avaya’s CT Components application is designed to fit the requirements of smaller businesses by enabling their customer-facing staff to benefit from having their customers’ details at their fingertips, with or without a dedicated call centre. “It is as easy to get your people up and running as it is to give them a telephone extension, claims Andrew Saunders, director of product management for Avaya Global SME solutions. “What’s more, by using the screen-popping feature, which the CT Components provides, a company can save 15 seconds per call. Over only a thousand calls, that adds up to over four hours. That increased productivity and time-efficiency could allow customers to realise a pay-back period of only a few months.”
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