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Fri 9 Mar 2012 03:20 PM

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Emirates eyes compensation for A380 woes

Dubai airline plans to seek compensation over $90m cost of superjumbo groundings

Emirates eyes compensation for A380 woes
(Getty Images)

Emirates Airline, the world's largest operator of Airbus's A380 superjumbo, plans to seek compensation from the aircraft maker after complaining of widespread disruption and an expected loss of revenue, the airline's president told the Financial Times on Friday.

Emirates President Tim Clark said the airline expected to lose up to $90 million by the end of March because of the A380 groundings that began in January.

The FT cited him as saying that the Dubai-based carrier would be seeking compensation from Airbus.

"From a commercial point of view, it's a dreadful experience. It has caused a lot of commercial hardship and we are not very happy with the way this has gone," Clark is quoted as saying.

European air safety regulators last month ordered checks for Airbus A380 wing cracks for the entire superjumbo fleet after safety engineers found cracks in almost all the planes inspected.

Emirates EMIRA.UL has found wing cracks on the 10 A380s that have been inspected so far, and its president is cited by the FT as saying that all 21 in its fleet would need remedial work.

Clark criticised Airbus' handling of the wing cracking issue, accusing the company of initially being in a state of "denial" about the scale of the problem, although he accepted that the company was now seeking to rectify the situation. Emirates has a further 69 A380s on order with Airbus.

Airbus could not be reached for immediate comment.

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Benny 8 years ago

Same for Invetsors in RE business in Dubai. dreadfull experience from a commercial point of view. But who cares!

Renesis 8 years ago

How about compensation for passengers who have booked to fly business class on the A380 for a special trip? I accept that theses issues can happen and that they are out of EK's control however I will not accept an inferior cabin when EK staff promised that there would be lie-flat seats on the substitute 777.

Captain Sensible 8 years ago

Very true ... It would seem that the Customer affairs group are at odds with the statement that came from Tim Clark on the 23rd March in a Bloomberg interview indicating that compensation would be paid to passengers. "We’ve had multiple cancellations. We’ve had people telling us ‘Well you sold me the A380’, so we had to throw in 5,000 or 10,000 miles or give money back. It’s a mess.”
That is quite clear... however the customer affairs group are denying any claims for the change of aircraft stating it is within operational requirements. Think Tim Clark and the airline need to speak from the same book!

Disgusted of Dubai 8 years ago

This an official satement from Emirates on the matter: If he had been mis-quoted when didnt the airline refute the matter at the time and ask Bloomberg (not a newspaper!) to retract the quote? It seems that the airline is stepping back from its undertaking placing its credibility on the line.

“We apologise if a newspaper article may have reported Mr Clark’s remarks out of context, however Emirates Conditions of Carriage apply. Emirates operates one of the youngest fleets in the industry, having recently taken delivery of new Boeing 777 and A380 aircraft, and does not guarantee a particular aircraft type on any given route. Whilst we understand the excitement generated at the prospect of flying on the A380, we do not provide compensation when we change an aircraft type, and believe the excitement of the overall Emirates experience will please all of our customers.”

vicky 8 years ago

From my experience I can tell you that the compensation provision is available and will be doled out only to the noisiest and most 'strategically sensitive' nationalities (I leave it to you to ponder on!). Typically, the airline would not broadcast what is available. Rather, the previlege will be extended to a previleged few.