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40% of passengers in the Middle East said they had been impacted by flight disruptions.
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Billions lost: Approximately 3.9 million global flights, or 10,700 a day, were delayed for more than 30 minutes or cancelled last year, affecting over 470 million passenger journeys, according to aviation analyst firm Cirium. They estimate global airlines lost around $30 billion a year as a result.
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Yearly impact: The loss is around $7 for every passenger. Latest data from the International Air Transport Association (IATA) shows that the Middle East represents around 9.2 percent of world passenger demand, so the impact on regional airlines is estimated at $2.76 billion a year.
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Flight alerts: A survey conducted by YouGov also found that 40 percent of those polled in the Middle East said they had suffered a delayed or cancelled flight. The Cirium survey found that 80 percent of respondents said they would welcome an app that alerted them about delays.
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Cause of delay: Passengers’ level of frustration varied depending on the cause. The survey found 37 percent of respondents would be most understanding if the cause was bad weather, while air traffic control issues would get sympathy from only 10 percent of passengers.
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Insurance claims: A survey by Insurancemarket.ae found that 25 percent of travel-related claims were for missed connections, with another 25 percent due to delayed flights. Lost or accidental damage to personal belongings accounted for 45 percent, with just five percent for medical emergencies.