Emirates has reopened luggage collection at Dubai International Airport after major disruption following heavy rains in the UAE.
As part of efforts to support passengers, Sir Tim Clark said the airline had secured more than 12,000 hotel rooms and handed out more than 250,000 meal vouchers to passengers.
Emirates reopens Dubai luggage collection
He also revealed that a taskforce had been set up to sort, reconcile and deliver 30,000 items of left-behind baggage to owners.
Now, Emirates has invited passengers who travelled into Dubai, but were unable to collect luggage to collect missing items from the airport.
An Emirates travel update said: “The recent storms in Dubai disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags.
“Customers who had travelled to Dubai as their final destination but were unable to retrieve their bags on arrival, may now collect their bags from the airport.
“Please proceed to the left luggage arrivals area in Terminal 3 (opposite exit 1, behind Boots Pharmacy).
“Please bring your baggage tag along. The collection area is open 24 hours. Our team will also deliver bags to those who have filed a report, but it will take time.
“Customers who have a delayed baggage and already have a file reference number (PIR), can access information and updates about their delayed baggage at http://emirat.es/baggagestatus.
“Please do not proceed to the airport to collect your baggage until our local team contacts you.
“To all other customers, we apologise for the delay. It will take us some more days to sort and reconcile the backlog caused by the storm disruption. We will update you as soon as we can.
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