Dubai Islamic Bank (DIB) has been working to address issues some customers experienced after upgrades to its banking services.
The bank has recently migrated certain functions to ‘The Temenos Banking Cloud’ platform to enhance the quality of services provided.
However, some disruption was caused to customers despite efforts to minimise the impact.
Dubai Islamic Bank works to resolve issues after service upgrade
“This upgrade is essential for enhancing the quality of our banking services provided to our customers, and as soon as we became aware of any disruption, we immediately contacted the affected customers to explain that a dedicated team was diligently working to restore the impacted services as quickly as possible,” the bank said in a statement.
The bank has now resolved issues regarding salary payments for affected customers and said the problems will be fully dealt with by tonight.
An apology was given for any inconvenience experienced by clients.
Going forward, Dubai Islamic Bank has committed to addressing future problems and has urged impacted customers to contact its customer service team, which operates 24/7.
The statement added, “Please visit https://www.dib.ae/important-announcement, follow our social media channels, or reach out to our customer service team at +971 4 609 2222 for more information.”
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