Dubai-based airport services firm dnata is expected to handle over 6,300 flights in the emirate over the summer months from destinations across the world, as international travel recovers from the ill-effects of the coronavirus pandemic.
Over the three-month period, which includes June, July and August, that equates to dnata’s 8,500 staff looking after a flight every 21 minutes, on average, providing the highest level of service and safety to 85 airlines and passengers across the three terminals at Dubai International Airport.
Jaffar Dawood, dnata’s senior vice president for DXB Airline Services, said: “Although it may take longer than originally predicted, we have no doubts that international travel will return. People will travel to see their friends and families for the first time in years, businesses will once again meet across borders to collaborate, and explorers will return to discovering the world.
The people resources required for a turnaround varies; a Boeing 737 takes 16 people, while the A380 super jumbo requires at least 52 people, and is a coordinated effort.
dnata has been working closely with Dubai Airports to maximise safety for passengers throughout their airport journey, from check-in to boarding. Check-in desks at the airport are installed with protective barriers and expanded waiting areas help passengers observe social distancing. The boarding process is facilitated by dnata’s boarding agents who wear the required PPE and ensure that passengers board in small numbers.
dnata has also enhanced its aircraft cabin cleaning services. The process involves extensive cleaning with a stronger disinfectant, and includes a comprehensive wipedown of all surfaces. The on-board cleaning chemicals are approved by the relevant authorities and proven to kill viruses and germs.
Dawood added: “With our dedicated team, we are prepared to help all individuals and businesses safely reconnect across the world through Dubai and our other hubs by consistently delivering best-in-class services for them at every stage of their journey.”
A global air services provider and the trusted partner of over 300 airline customers, dnata offers ground handling, cargo, catering and travel services in 35 countries. In the financial year 2020-21 dnata’s customer-oriented teams handled 290,000 aircraft, moved 2.7 million tons of cargo, and uplifted some 17 million meals.
Last month, Dubai Airports reopened Terminal 1 and Concourse D that were shut in March 2020.
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