Dubai’s Roads and Transport Authority (RTA), in collaboration with Keolis MHI, has launched an integrated digital platform to oversee inspection operations at metro and tram stations.
The system is designed to enhance passenger transport services by automating inspection procedures, improving operational efficiency, and strengthening monitoring operations.
RTA stated that the system marks a step forward in digitising inspection operations and monitoring passenger violations, a statement by the Dubai Media Office said, adding that it detects violations such as the unauthorised use of the Gold Class cabin by Silver nol cardholders and the misuse of designated spaces for women.
RTA: Smart inspection system
It also optimises the deployment of fare inspectors by identifying high-priority areas that require increased monitoring.
“The system enables real-time monitoring of inspectors’ performance and ticket inspection activities, with the capability to issue live updates and generate analytical reports on operational outcomes,” the statement said.
During major events, inspection teams are deployed at high-footfall stations based on multi-source data analysis. The system helps predict areas more prone to violations, ensuring a faster and more effective response.
The platform records passenger data to identify repeat offenders and educate them on the importance of adhering to regulations.
According to the RTA, it has resulted in a 14 per cent monthly increase in inspection rates and improved violation detection, contributing to enhanced passenger compliance with Dubai Metro and Tram regulations.
The system supports urban sustainability efforts by reducing resource consumption, promoting environmentally friendly practices, and fostering a sustainable transport ecosystem.
A specialised centre has been set up to oversee inspections and monitor violations in real-time.
Equipped with live monitoring screens, the centre provides instant oversight of ticket inspectors, ensuring swift responses to violations, particularly those affecting passenger safety and comfort.
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