Dubai’s Roads and Transports Authority (RTA) has launched a new digital platform to issue clearance certificates related to infrastructure works carried out within the Right-of-Way.
The electronic No-Objection Certificates (eNOC) system was set up in collaboration with government agencies and establishments to issue completion certificates for businesses operating in the infrastructure sector including contracting and consulting firms.
Eng. Maitha bin Adai, CEO of Traffic and Roads Agency, RTA said, “The eNOC service enables all contractors and consultants who have completed infrastructure works, including road and transportation projects, to apply for online clearance certificates. The eNOC issued verifies that the project has been duly completed, enabling them to claim their financial dues related to the project completion, ultimately saving customers’ time and effort.
“The digital processing of the service is 30% faster compared to the previous conventional process. During the initial months of the service launch, customers satisfaction rating soared to 91%” she added.
“The aim of service digitisation is to enhance the experience of customers such as contractors and providers of infrastructure-related services, when applying for clearance certificates in compliance with Article (14) of the Executive Council’s Resolution No. (54) of 2021 governing works within the Right-Of-Way. The Resolution made it mandatory for contractors to obtain clearance certificates upon project completion; otherwise, they will be responsible for any delays associated with the obtaining of the certificate as stipulated in the Resolution,” bin Adai concluded.
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