VFS Global launches first sign language contact centre

This move is part of VFS Global’s commitment to fostering inclusivity and ensuring equal access to their services for all customers.

VFS Global’s sign language services

The sign language contact centre is currently available in nine countries: Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, and the UAE.

Initially, it provides information on visa services to the Czech Republic, Denmark, Italy, Slovakia, Sweden, Switzerland, and the Netherlands.

The implementation plan includes expanding the service to 17 additional destinations in the second phase, scheduled for later in the year.

“We are truly excited to be bringing this solution to applicants, making information on our services and processes more accessible to all. Technology-backed solutions are the cornerstone of our operations, and this innovation, which makes our services and solutions more accessible, is amongst our proudest achievements. The service will be extended to provide visa service information for a further 17 destinations in the second phase, slated to be rolled out later in the year,” VFS Global Middle East & North Africa chief operating officer Atul Marwah said.

To access the sign language contact centre, you can follow these steps:

• Step 1: Visit the VFS Global website at www.vfsglobal.com
• Step 2: Go to the ‘Contact Us’ page.
• Step 3: Click on the sign language widget.

This initiative aligns with the visa processing agency’s commitment to equal opportunities and inclusivity.

The company has consistently improved its website’s informational services to ensure ease of access for applicants worldwide, regardless of language or location.

With 59 contact centres globally, VFS Global offers relevant information in 52 languages and maintains 1,670 websites in 57 languages.

In 2018, they introduced their chatbot, Viva, to provide automated responses to applicants in 175 countries, ensuring quick and seamless support.