New subcommittee under the Abu Dhabi Executive Council will work to resolve complaints and grievances made against government entities
The Abu Dhabi Executive Council has established four new subcommittees, including one to review and resolve complaints and grievances made against government entities and another to address any issues related to delayed or late payments.
The Executive Committee issued a resolution to form the Complaints and Grievances Committee, which will be chaired by Sheikh Theyab bin Mohamed bin Zayed Al Nahyan, chairman of the Department of Transport, according to a report by the WAM state news agency.
In addition to reviewing complaints against government entities and companies, the new committee is “also responsible for referring employees to disciplinary action in accordance with the standard operating procedures in the event of proven negligence. In addition, the Committee is tasked with identifying the reasons behind the complaints, guiding disputing parties to resolve the issue, and following up on resolution development,” the report said.
Three other subcommittees were also formed as part of the move by the Abu Dhabi Executive Council. The Planning and Initiatives Committee will now be in charge of launching initiatives, programmes, projects and incentive plans, as well as awarding contracts and overseeing their implementation.
The Committee for Public Projects and Operational Affairs will be responsible for approving and resolving contracts for capital projects, operating expenses contracts, and all tenders and practices as well as direct contracting and amending orders within the allocated budget.
It will also look into “resolving payments issues to contractors and consultants, reaching final settlements on and processing exemption requests for delay penalties within the limits of its financial allocations,” the WAM report said.
Lastly, the Committee for Human Resources and Executive Management is tasked with reviewing the general policy for human resources and Emiratisation.