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How are digital payments reshaping transaction banking

Vivek Batra, Global Head – Global Transaction Banking, Mashreq shares his thoughts on digital payments.

Cross border commerce has never stood still; its scale continues to grow, its patterns keep shifting, and the way money moves across borders is changing faster than ever. Digital payments, once a behind-the-scenes process, are now at the center of global commerce; the financial infrastructure looks very different today compared to even just a few years ago. They bring speed, transparency, better control over risks and reduced costs. They are transforming how banks and businesses think about transaction banking, shifting towards real-time, data-driven models. This has enabled businesses to unlock new opportunities and drive deeper levels of client engagement. In high-growth regions like MENA, this shift feels even more pronounced.

From utility to strategic advantage

Traditionally, payments were seen as a simple utility: making sure money moved smoothly andsafely from one place to another. 

Today, businesses expect much more. They want real-time visibility over their cash flows, integrated tools that let them manage transactions, interactions, liquidity, payments, trade, and collections in one place. And they want data that helps them make smarter decisions, quickly.

Technology is enabling banks to respond to this new, evolved demand by making sophisticated treasury management systems possible; centralizing collections and payments, and offering immediate, comprehensive visibility on cash position, payments, collections, and financing activities. Automation of everyday banking services has replaced manual processes. What used to take hours or days now happens in real time.

This shift shows how digital payments have become strategic infrastructure — helping companies stay agile, competitive, and ready for global opportunities.

Digital payments as trade accelerators

Several developments are driving this change. 

• Instant payments are shrinking settlement times from days to mere seconds. 

• The adoption of ISO 20022 is improving the quality of payment data, making reconciliation easier and fraud detection stronger. 

• Blockchain technologies are creating new ways to settle trade transactions with more security and transparency.

• Fintech partnerships are expanding access to payment and FX solutions across supply chains.

Digital wallets and alternative payment solutions are making it easier for SMEs and businesses in emerging markets to connect with global trade flows. APIs and embedded finance are opening the door for more players to connect directly to global commerce.

Today’s corporates are clear about what they want. They are looking for payment solutions that are faster, more cost-effective, and fully transparent. And this demand is driving innovation right across the payment value chain.

MENA: A payments innovation hub

The MENA region is stepping up as a major hub for payment-led digital trade, connecting Asia, Africa, and Europe. Initiatives such as the UAE’s Aani instant payment platform and the GCC’s cross-border payment vision are reshaping the regional payment landscape.

By building faster, safer, and more transparent payment channels, banks, regulators, and fintechsare reducing settlement delays, cutting costs, and creating new opportunities for businesses of all sizes to join global trade flows.

Navigating challenges: Regulation, risk, and interoperability

Of course, no transformation comes without challenges. Regulatory fragmentation across markets creates complexity. Cybersecurity is an ongoing concern. And many businesses still rely on legacy systems that slow adoption.

The good news is that progress is underway. Open banking frameworks and harmonized API standards are making interoperability more achievable. At the same time, banks, regulators, and fintechs are coming together to create solutions that balance innovation with safety and resilience.

The collective focus across the industry is shifting towards enabling clients to navigate this complexity with greater confidence. This can only be done by delivering not just products, but also advisory support and integrated solutions that help businesses build stronger, more future-ready treasury and payment operations.

What’s next: Transaction banking as a digital ecosystem

We see four big trends shaping the future. First, the role of digital payments will only grow. Payments are no longer just a tool for moving money. They are becoming the foundation of a much broader digital ecosystem that connects businesses, banks, fintechs, and even non-financial platforms. Second, transaction banking platforms will evolve into marketplaces, offering a broader range of services beyond payments. Third, data will become a strategic asset, helping clients make real-time decisions about liquidity, risk, and growth. And fourth, banks will increasingly play the role of ecosystem orchestrators – solutions co-architects, if you like – connecting clients to the partners, tools, and platforms they need to succeed.

At Mashreq, we are excited about this journey. We are investing in next-generation infrastructure, building API-first products, and forming strategic partnerships that help us co-create solutions with our clients. We believe our uniquely positive situation – being of the size and scale to be able to create significant impact, while being nimble and agile enough to pivot – sets us apart. The future of transaction banking is already taking shape, and we are proud to be part of it.

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