The UAE Ministry of Foreign Affairs (MoFA) received 1,272 emergency phone calls from Emiratis abroad during the 2023 summer holidays.
MoFA announced it received a total of 4,152 calls from UAE nationals abroad during the 2023 summer vacation period.
The calls were made to the 00971 80024 call centre dedicated for UAE nationals abroad.
UAE emergency calls
MoFA emphasised that it has prepared experienced teams qualified to tackle all sorts of emergency reports professionally and according to emergency plan standards around the clock to ensure the safety of UAE nationals abroad and provide excellent services that meet their expectations.
The ministry added that 95.7 per cent of emergency reports were addressed in less than 10 seconds, with automatic redial technology activated in less than 10 minutes.
Twenty-eight transport operations for critical medical cases were coordinated with health authorities and the United Arab Emirate’s National Emergency, Crisis and Disaster Management Authority.
Bushra Ahmed Al Matrooshi, Director of MoFA’s Nationals’ Affairs Department, said: “The performance is controlled through indicators that ensure expedited implementation and response to emergency reports based on specific criteria to measure the efficiency and effectiveness of the concerned teams’ performance.
“MoFA is keen to provide and offer premium services to UAE nationals, in line with the wise leadership’s future foresight vision, and in implementing its directives to provide proactive digital services of quality and flexibility that can be delivered to customers at any time and meet their aspirations”.
Customers can avail such services by visiting the Emirati Traveller page on MoFA’s official website, www.mofa.gov.ae.https://www.mofa.gov.ae/EN
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