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UAE’s top brands revealed – best companies at providing customer service

Arabian Business presents the results of the Service Hero customer satisfaction index, which reveals the top brands in the UAE last year with the highest scores for overall customer satisfaction. Service Hero’s Index provides a rigorous annual snapshot of consumer feelings and since 2010 has measured over 300,000 consumer voices covering more than 300 private sector companies.

By ITP

Service Hero announces annual customer satisfaction winners based on the results of the Service Hero Index. It is the only entity in the region that awards winners based solely on consumers' ratings

Third place in the UAE

Apple Inc

Apple established itself as a leader in the consumer electronics and media sales industries, leading it to drop “Computer” from the company’s name in 2007. The company is now also known for its iOS range of smart phone, media player, and tablet computer products that began with the iPhone, followed by the iPod Touch and then iPad.

Second place in the UAE

Emirates Airline

Emirates, wholly owned by the government of Dubai, is an airline based at Dubai International Airport. It is the largest airline in the Middle East, operating over 2,500 flights per week, to 122 cities in 74 countries across six continents

First place in the UAE

Krispy Kreme

Since opening its very first Krispy Kreme store in the Middle East in Kuwait’s Marina Mall in 2007, the company has opened many Krispy Kreme stores across the region. Today it operates over 131 Krispy Kreme stores in total across the Middle East. With stores in Saudi Arabia, Kuwait and the UAE 

Restaurants: Best Fast food

McDonald’s UAE

“At McDonald’s UAE, we are focused on innovation and technology to enhance our customers’ experience. More than ever before, McDelivery is enabling us to bring craveable and delicious food to more customers than ever, with the convenience our guests love and expect,” said Walid Fakih, general manager at McDonald’s UAE.

Restaurants:  Best Café

Krispy Creme

Since opening its very first Krispy Kreme store in the Middle East in Kuwait’s Marina Mall in 2007, the company has opened many Krispy Kreme stores across the region. Today it operates over 131 Krispy Kreme stores in total across the Middle East. With stores in Saudi Arabia, Kuwait and the UAE 

Restaurants: Best Casual dining

Gazebo Restaurant

Gazebo has perfected the ‘Dum Pukht’ style of cooking; where food is cooked on low flame, trapping all the natural flavours inside, resulting in fragrantly delicious dishes.

Specialty store: Best Electronics store

Apple Inc

Apple shipped an estimated 73.8 million iPhones during the fourth quarter of 2019, driven by the popularity of its newest models in the US and Europe and lower-priced handsets in other parts of the world, International Data Corporation reported

Specialty store: Best Supermarket

Carrefour

Carrefour is one of the largest hypermarket and supermarket chains in the world. The brand was launched in the region in 1995 by Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in 38 countries across the Middle East, Africa, and Asia

Specialty store: Best Clothes and accessories store

Nike

Nike is the world’s leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories for a wide variety of sports and fitness activities

Healthcare: Best Private hospital

Medcare

Medcare brings the world’s best healthcare to the UAE. Its network of multi-speciality hospitals, medical centres and hundreds of specialised doctors are all dedicated to patient’s well being

Aviation: Best Regional airline

Emirates Airline

Emirates Airline connects the world to, and through, its global hub in Dubai. The flag carrier operates modern, efficient and comfortable aircraft, and its culturally diverse workforce delivers award-winning services to its customers across six continents every day.

Communications: Best Mobile operator

Etisalat

Etisalat is the largest telecommunications corporation in the GCC. Headquartered in Abu Dhabi, Etisalat serves 11.6 million customers and over 300,000 small, medium and large enterprises and government customers in the UAE.

Financial: Best Islamic bank

Dubai Islamic Bank (DIB)

Dubai Islamic Bank (DIB) was officially opened by Sheikh Rashid Bin Saeed Al Maktoum on September 15, 1975, and over the decades, the institution has become one of the largest Islamic banks in the world and ranks among the largest banking entities in the UAE

Financial: Best Retail bank

Emirates NBD

Emirates NBD has operations in the UAE, Egypt, India, Turkey, Saudi Arabia, Singapore, the UK, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 979 branches and 4,150 ATMs

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