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Revealed: Brands in Kuwait that are providing the best customer service

Arabian Business, in cooperation with Service Hero, presents the top brands in Kuwait last year with the highest scores for overall customer satisfaction. Service Hero’s Index provides a rigorous annual snapshot of consumer feelings and since 2010 has measured over 200,000 consumer voices covering more than 300 private sector companies.

By ITP

Service Hero announces annual customer satisfaction winners based on the results of the Service Hero Index. It is the only entity in the region that awards winners based solely on consumers' ratings

Third place in Kuwait

McDonald’s

Since 1955, McDonald’s has been proud to serve the world some of its favorite food. McDonald’s operations have steadily grown in the U.S., Europe, the Middle East, Asia-Pacific, Africa, Canada, and Latin America

Second place in Kuwait

Mais Alghanim Restaurant

Much of Mais Alghanim’s continuous success is attributed to its unwavering commitment to its principles: Serving exceptional quality food, providing an outstanding service, and offering value for money meals, thus meeting and exceeding its customers’ expectations for a restaurant they know and love

First place in Kuwait

Boubyan Bank

Established in 2004, Boubyan Bank is an Islamic bank working in accordance with the Islamic Sharia and applying the correct Islamic teachings in all its transactions with investors’ and clients’ finances

Restaurants: Best Café

Caribou Coffee

Founded in 1992, Caribou Coffee is the second-largest company-owned gourmet coffeehouse operator in the world, based on number of coffeehouses

Restaurants: Best Fast food

McDonald’s

Since 1955, McDonald’s has been proud to serve the world some of its favorite food. McDonald’s operations have steadily grown in the U.S., Europe, the Middle East, Asia-Pacific, Africa, Canada, and Latin America

Restaurants: Best Casual dining

Mais Alghanim

During the restaurant’s 65-year history, it has continuously evolved to meet current trends and demands of clients in Kuwait

Specialty store: Best Electronics brand

Carrefour

Carrefour is one of the largest hypermarket and supermarket chains in the world. The brand was launched in the region in 1995 by Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in 38 countries across the Middle East, Africa, and Asia

Specialty Store: Best Supermarket

Saveco Kuwait

Saveco, the first wholesale and retail hypermarket in Kuwait, caters to the everyday requirements of consumers in the country

Specialty store: Best Home furniture brand

Home Centre

Since 1995, Home Centre has been in the business of making homes beautiful. What started with a single store in Sharjah, UAE, is today the region’s preferred home shopping destination committed to constantly delivering outstanding value, continuous innovation and exceptional customer experience.

Specialty store: Clothes and accessories brand

Pull & Bear

Pull & Bear is a Spanish clothing and accessories retailer based in Naron, Galicia. It was founded in 1986 as New Wear, S.A. and it was officially launched as Pull & Bear in 1991

Healthcare: Best Private hospital

Royale Hayat Hospital

Since its humble beginnings as a women’s and children’s hospital in 2006, Royale Hayat Hospital (RHH) has steadily and dynamically evolved to become Kuwait’s leading multi-disciplinary healthcare provider

Automotive: Best New car sales

Toyota

Toyota was founded by Kiichiro Toyota and has grown from a small family-based business to become one of the largest and most respected companies in the world

Communications: Best Internet service providers

Zain

Zain is the pioneer in mobile telecommunications in the Middle East. Founded in 1983 in Kuwait as the region’s first mobile operator is now a leading mobile voice and data services company with a commercial footprint in eight Middle Eastern and African countries with a workforce of over 6,000 

Automotive: Best Car service

Chevrolet

Chevrolet, a division of General Motors Company, ranks  among the most popular carmakers in the region and across  the world

Financial: Best Islamic bank

Boubyan Bank 

Boubyan Bank is known for its provision of exclusive and unique banking services and products for the Kuwaiti market. The bank is also ranked as among the best private sector institutions in Kuwait in the field of customer service

Financial: Best Retail bank

NBK

NBK Group was founded with the vision to create a bank that inspires trust and confidence across Kuwait and the world

Communications: Best Mobile operator

Zain Group

Zain Group’s strategy is to build a sustainable and innovative digital communications company serving consumers and enterprises with a rich and simple mobile experience

Information source: Service Hero

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