Business complaints in Dubai slump 41% in first half of 2019

Non-compliance with the terms of the agreement was the reason for 48% of the complaints in Dubai in H1
Business complaints in Dubai slump 41% in first half of 2019
The largest share of commercial complaints (45 percent) came from the services sector.
By Sam Bridge
Mon 09 Sep 2019 03:26 PM

Initiatives by Dubai Economy to improve competitiveness and harmony in the business sector have led to a bid drop in commercial complaints in the emirate, it was announced on Monday.

The Business Protection section in Dubai Economy saw commercial complaints decreasing by 41 percent during the first half of 2019 to 464 from 790 complaints during the same period of 2018.

The Business Protection section receives complaints related to disputes between traders in the local market, including those outside the UAE, and aims to resolve them amicably. The complainant must be a commercial entity registered in Dubai.

Non-compliance with the terms of the agreement was the reason for 48 percent of the complaints. Other reasons included terms of contract (36 percent), commercial fraud (8 percent), specifications and standards (2 percent), after-sales service (2 percent), warranty (1 percent), non-compliance with commercial activity (1 percent) surcharge on service/product (1 percent).

The largest share of commercial complaints (45 percent) came from the services sector, followed by decoration & construction (11 percent), foodstuffs (11 percent), electronics (6 percent), and building materials (6 percent).

Shipping, cars & accessories (3 percent each), furniture (2 percent), labour supply, equipment rental and clearance transaction (1 percent each) were the other sectors that featured among the total complaints received.

UAE companies accounted for 22 percent of the complaints received locally, followed Indian, Egyptian, Pakistani and Saudi companies while 41 percent of the complaints came from companies outside the UAE.

Mohammed Ali Rashid Lootah, CEO of the Commercial Compliance & Consumer Protection (CCCP) of Dubai Economy, said: "The decrease we have seen in commercial complaints in the first six months of 2019 reflects the dynamism in the way Dubai deals with businesses locally, regionally and internationally. 

"The commercial complaints we received are generally resolved in 10 days, which is the shortest period taken for complaint resolution anywhere in the UAE."

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