Abu Dhabi Commercial Bank (ADCB) said on Sunday it will soon offer voice biometrics as a means to authenticate customers and allow them to perform banking transactions via phone or mobile devices.
ADCB said in a statement that it is the first bank in the world to offer voice biometrics in Arabic, English and Hindi.
“ADCB has always been committed to bringing in new technology and innovation to customers’ advantage and introduction of this new system is an extension of this commitment. Our decision to invest in this new technology was primarily driven by the key objective of enhancing the everyday banking experience for our customers” said Arup Mukhopadhyay, head of ADCB’s Consumer Banking Group.
Currently, when customers call a bank to access their account, they are asked to prove their identity through a set of complex security questions – what the industry refers to as “knowledge-based authentication”.
ADCB said it will simplify this experience using the secure voice biometrics technology to allow customers to simply speak and be taken at their word – no PINs, passwords or security questions.
The voice biometrics technology compares the customer’s spoken passphrase to a registered voiceprint. Once matched, it authenticates and permits the customer to proceed with the banking transactions.
“This is safe, secure and reduces the chances of fraud,” the bank said in the statement.
Ravi Nair, head of customer experience at ADCB added: “In this competitive environment we need to make sure that customer convenience and ease of access are effectively balanced with information and transaction security. The voice biometrics technology will play a vital role in ensuring increased security and convenience at the same time whilst making client calls shorter and reducing our overall cost to serve.”
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