How can you use virtual reality techniques to boost your team’s leadership skills? What is the best way to drive sales in a challenging economic climate? How do you keep your staff motivated when budgets are tight? What are the top ranked customer service companies doing so differently? How can big data analytics help boost revenues? What are the short-term benefits of investing in digitalisation?
The Arabian Business SUCCESS 2020 event aims to answer these, and more, in a bid to give our readers some practical tools and insightful tips to help them be more successful in 2020.
The event will be moderated by the BBC’s Andrew Neil and will consist of a range of business leaders, motivational speakers and experts on a range of pertinent topics such as better management of your staff, improving customer service levels, boosting sales levels and embracing new forms of technology to earn practical results.
Here is the agenda for today’s event, which is taking place at the Waldorf Astoria Palm Jumeirah hotel:
09:00am – OPENING REMARKS by Moderator Andrew Neil
09:10am – KEYNOTE Address: ‘The True Meaning of Success’ – Badr Jafar, CEO of Crescent Enterprises
09:30am – PANEL #1: Turning the corner – The Key Steps to Successfully Restructuring Your Company
- Neil Hayward, Managing Director and Middle East Office Co-Head, Alvarez & Marsal
- Abdulla Fareed Al Gurg, Group CEO, Easa Saleh Al Gurg Group
- Chris Roberts, CEO, Eltizam Asset Management Group
- Sabah al-Binali, CEO, Universal Strategy
- Mo Farzadi, Head of PwC Business Restructuring Services Team
- Oweis Zahran, CEO, OWS Automotive
10:10am – KEYNOTE: How to Improve Your Customer Service by Faten Abu-Ghazaleh, President, Service Hero
10:30am – PANEL #2: Better Staff: How to Keep Your Team Motivated and at the Top of Their Game
- Bina Mathews, Founder, Bina Mathews Consulting
- Dawn Metcalfe, Managing Director, PDSi MEA
- Hazel Jackson, CEO, Biz Group
- Dr. Michael Burchell, CEO, Great Place to Work Middle East
- Rob Day, Director, Turnaround FZ-LLC
11.10am – COFFEE AND NETWORKING BREAK
11.40am – KEYNOTE: ‘Winners to Champions’ by James Michael Lafferty, the CEO of Fine Hygienic Holding
12.10pm – PANEL #3: The Benefits of Investing in Digitalization and Cashless Systems
- Ali Shabdar, Regional Director – MEA, Zoho Corporation
- Nick Vinckier, Managing Director, Duval Union Consulting (DUC), MENA
- Shahebaz Khan, GM for UAE at Visa
12.40pm – KEYNOTE: Adapting Artificial Intelligence in the Business World
Martin Adams, Founder, Codec
13:10pm – PANEL #4: Embracing New Technological Innovations to Deliver Success
- Donald Bremner, Managing Director, Stirling Hospitality Advisors
- Dr. Jose Oriol Lopez Berengueres, Professor of Robotics, UAE University
- Fadi Hani, Vice President – Middle East, Africa & Turkey, Avaya
- Peter DeBenedictis, Chief Marketing Officer – Middle East & Africa, Microsoft
13.40pm – LUNCH AND NETWORKING
14.00pm – END OF ARABIAN BUSINESS TECH FORUM
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