Dubai Municipality notched a 19 per cent year-on-year increase in smart transactions in the first half of the year.
With a series of digital initiatives, ranging from an advanced construction management system to AI-powered customer service, the Municipality is raising the benchmarks of urban governance.
By embracing the potential of next-generation technologies like AI and the Internet of Things (IoT), Dubai Municipality seeks to further raise the city’s standing as a global leader in digital innovation and quality of life.
Dubai Municipality smart transactions
From smart ticketing at parks to digital compliance checks for building designs, the Municipality’s initiatives are not only facilitating the public, but also introducing new efficiencies across sectors.
In another initiative that will boost its digital credentials, Dubai Municipality is set to unveil the first phase of a new digital system for construction-related services next month.
The unified platform will offer a seamless digital experience for clients, spanning all aspects of the construction lifecycle, from land acquisition to demolition.
At the heart of Dubai Municipality’s digital transformation is its versatile one-stop app. This dynamic application is laden with advanced features, from voice-enabled search to an array of electronic payment solutions.
Engineered to further improve the lives of both residents and visitors, the app enables smooth submission of various service requests and easy access to municipal services.
It also offers document authentication services and real-time order tracking, in addition to giving users the opportunity to explore parks and other recreational facilities managed by Dubai Municipality.
The Municipality is also gearing up to launch an innovative system for smart ticketing and gate access in its parks.
The system will feature self-service ticket purchasing kiosks that accept multiple payment methods, including Apple Pay and mobile transactions.
Furthermore, Dubai Municipality is set to significantly improve the digital service experience for food and consumer goods importers.
A redesign of 15 services related to business operations and import and export activities is currently underway.
The Municipality has already introduced a unique service that enables landowners to access detailed information about land registered under their names and even print associated documents.
Furthermore, it has introduced a new electronic system for building licenses and regulation. This system is integrated with the latest Building Information Modelling standards and Geographic Information Systems, allowing for smart inspections and seamless oversight of construction activities.
The incorporation of automated self-auditing services makes the process of complying with Dubai Building Codes more efficient and less time-consuming.
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