Emaar Properties has launched a facilities Command Control Centre (CCC), the first smart maintenance control centre in the world.
The centre is an advanced facility that monitors and enhances the efficiency of all electrical and mechanical services at Emaar’s various properties.
“The new Command Control Centre reiterates Emaar’s focus on customer-centric initiatives and establishes the company’s leadership in facilities management,” said Ahmed Al Matrooshi, UAE managing director of Emaar Properties.
It is clear to see from this new initiative from Emaar that the smart maintenance concept is starting to develop in the Middle East.
The CCC uses state of the art M2M (machine to machine) technology to link all Emaar properties to Dubai Civil Defence and to the Customer Contact Centre.
It will be manned 24 hours a day.
If any of the services being monitored develops a problem, the CCC will receive an immediate notification alarm.
This is then routed to the CCC cellular networks and is categorised as life safety, critical and non-critical.
Each category has its own operational procedures.
“The CCC will facilitate the Emaar Facilities Management team to enhance customer service by responding to the problems even before the customer registers a complaint,” stated Surendran Pillai, director of FM at Emaar.
“The advanced technology deployed makes the engineering services of all the buildings more transparent and easy to control.
By using the latest analysis software, we can benchmark equipment and building performance as well as ensure efficient energy profiling,” Pillai added.
One of the critical components of the CCC is its thrust on life safety and energy savings.
Al Matrooshi added: “With the deployment of the system, considerable savings will be achieved across the board and we expect to gain at least 20% energy savings in the future.
“This has made the system more attractive in terms of the returns on investment assured from the property.”
Emaar’s CCC has linked Dubai Marina, Emaar Towers, The Greens, Emaar Business Park, Gold and Diamond Park, golf clubs, street lighting and all pump stations located throughout Emirates Living and Arabian Ranches.
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