IDnow survey also indicated 82 percent unhappy with having to physically go to a branch versus digitally opening an account
bank customers
Latest in bank customers
bank customers
Customers trust your bank but who does your bank trust?
Banks need to better evaluate their choice of payment processors to avoid outage incidents that could harm their reputation and inconvenience customers left standing at supermarket counters with trolleys full of shopping unable to pay for groceries
bank branches
Opinion: are bank branches still relevant?
The rise of digital banking has paved the way for branches to focus more on tailor-made services for clients