The UAE’s digital healthcare platform for the National Unified Medical Record (NUMR) programme has made significant progress, processing more than four million insurance claims in the past eight months through the platform ‘Riayati’.
The total value of financial insurance claims processed through the platform crossed AED1.2 billion.
This platform processed an average of 28,000 transactions a day.
The UAE Ministry of Health and Prevention (MoHAP) said since the launch of the platform on April 1, 2022, more than 4.9 pre-approval requests have been issued, an average of 26,000 requests a day.
The platform has also provided over 1.4 million electronic prescriptions, recording an average of 7,000 prescriptions a day.
The e-claims post office is accessible to more than 6,000 doctors, 40 paying agents, and 1,000 healthcare facilities such as hospitals, clinics, pharmacies, and healthcare centres.
The ministry said that it is working to further improve the system with innovative digital solutions in the field of health data management in order to establish a smart and integrated health system that serves all stakeholders and also tightens control over health insurance procedures.
Ahmed Ali Al Dashti, assistant under-secretary for the support services sector, said the e-claims post office represented a quality addition to the healthcare system by providing a sophisticated unified digital data environment for collecting and analysing patients’ insurance and clinical data according to international best practices.
Ali Al Ajmi, Director of the digital health department at the ministry, said that the new system led to tightening the oversight over health insurance providers and improving the performance and efficiency of claims processing, thereby lowering costs and quickening the work cycle.
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