The UAE’s leading local tech organisation, talabat, has witnessed more than 60% increase in orders across its portfolio – which includes food, groceries and other non-food verticals – along with a growth of more than 30% in its customer base.
The figures were revealed in the organisation’s business performance and corporate social responsibility impact report, which reflected more than two million new app downloads registered in 2021.
In terms of non-food orders in 2021, the business results were driven by a growth of more than 100%, with talabat Mart (tMart) – talabat’s own q-commerce and dark store concept – witnessing a growth of more than 70% in orders.
talabat Mart also expanded its presence across all seven emirates with more than 25 stores strategically placed to meet the growing demand.
The managing director of talabat UAE, Tatiana Rahal, said: “We are delighted to report strong year on year performance as we grow and expand our business. As a tech company, data plays a crucial role in our growth, steering our efforts to improve our services and fill market gaps to provide value, convenience and ease for our stakeholders across our operations, and on every level.
“Supporting SMEs has also been a big focus for us, and we have done this through strategic partnerships with the departments of economic development in Dubai, Ras Al Khaimah, and Umm Al Quwain. This is an area we are continuously looking to enhance as part of our efforts to empower business owners in the Emirates.”
The talabat story of growth
talabat is present across all seven emirates in the UAE, providing more than 17,000 restaurant partners on its platform with a tech solution to enhance their online reach.
In addition to data and tools to scale their business, talabat offers access to the company’s wide logistics network and industry expertise.
talabat was the first online food delivery platform to expand its operations to Zayed City, Al Dhafra region in Abu Dhabi in the first half of 2021.
The firm also ramped up its social corporate responsibility efforts in 2021. The firm believes in the importance of giving back to the communities, an essential part of the company values as the business continues to grow.
Rahal added: “2021 was an important year for the company, and with growth comes an increased sense of responsibility to give back to the communities we operate in, as well as our growing fleet of riders who continue to be at the heart of everything we do. It gives me so much pleasure to see how we utilise our platform for good, allowing consumers to share their appreciation to riders by tipping them, and to communities in need in the UAE and across the world through their generous donations.
“Looking ahead to 2022, we see a positive outlook for the UAE market as the country spearheads projects in different sectors with the support of its visionary leadership. It was an absolute privilege for us to be part of Expo 2020 Dubai as the Official Online Food Delivery Provider and we are excited to forge new relationships with private and public entities, launch new projects and be part of the Emirates’ success journey as it continues to bolster its position on the world map.”
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