Sheikh Mohammed approves initiative on Oct 26 to encourage customers to turn to smart channels
Dubai will close all its service centres for one day next month to encourage customers to turn to smart channels to obtain and complete government services and transactions.
Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has approved the initiative A Day without Service Centres.
Launched by Dubai Department of Finance (DOF), transactions requiring payments at customer service centres operating in Dubai will be stopped for one day.
DOF said it has started coordinating with all government entities in Dubai to implement the initiative to close service centres across the emirate for a day on October 26.
“Instantly, all government entities across Dubai Government have started cooperating to make the initiative a success," said Abdulrahman Saleh Al Saleh, DOF director general. "This first-of-a-kind initiative comes in with the supreme directions of His Highness Sheikh Mohammed bin Rashid Al Maktoum to make Dubai the world’s happiest and smartest city."
He added: “Customer service centres will dedicate their efforts on Thursday 26 October to spread awareness among customers of the importance of transformation to smart channels to complete transactions, whether via smart apps or the web."
The initiative will be held annually and will expanded across a number of days, a statement said.