A new hotline has been set up by the UAE’s Ministry of Labour to help investigate and deal with complaints about rude staff and inadeqate service.
So far, 33 complaints have been looked into and in one case a businessman was reimbursed after claiming he had been overcharged 80,000 dirhams (US$21,800) due to an error by a Ministry officer.
The new system, officials say, aims to increase transparency, accountability, fairness and to improve staff performance, UAE daily The National reported on Monday.
People can register a complaint any ministry official by telephone, e-mail, online forum, fax or by downloading and handing in a form to booths set up at ministry offices.
Once a complaint is logged, it will be studied, processed and used to improve performance. Action will be taken if a mistake had been made. The complaints hotline is 800-665.
“It is one of many initiatives that we have this year and the next,” Humaid bin Deemas, the ministry’s acting director general, told the paper.
“The complaint system is the gate through which Labour Ministry customers can send their criticism against the employees in the ministry. The complaint system will ensure transparency as well as being an essential part towards achieving the ministry’s vision and excellence in services.”
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