Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, the Crown Prince of Dubai and Chairman of The Executive Council of Dubai, has approved a new model for government excellence in Dubai.
The new model aims to improve the performance of government departments by emphasising on innovation, quality, and community wellbeing.
It aligns with federal standards and supports Dubai’s position as a leading global city for living and working.
Sheikh Hamdan bin Mohammed praised the leadership of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and highlighted that the government is “exceeding the expectations of its citizens, anticipating their needs, and ensuring their happiness.”
“The world is in a state of rapid change. Just recently, governments from across the globe convened in Dubai for the World Government Summit, where they discussed the future with all its opportunities and challenges. In Dubai, we are resolute in our determination to stay ahead of the curve, constantly striving to be the frontrunner in the race to the future. To this end, we have implemented an updated model of government excellence that seeks to enhance our work environment by introducing new evaluation methods and streamlining our service delivery through innovative mechanisms.” the Crown Prince added.
The new government excellence model includes three pillars: The Vision, Distinctive Value, and Development Enablers.
The first pillar, ‘The Vision’, is focused on strengthening the leadership teams’ role in guiding the government entity.
The second pillar, ‘Distinctive Value’, centers on integrating all standards by which the government entity adds value to its customers and society. The “societal value” and the “partnership” aspects will focus on documenting the foundations of private sector partnerships.
The third component, known as ‘Development Enablers’, will incorporate creativity through innovation as a means of inspiring government departments to create new models, mechanisms, and services that have never been seen before in order to achieve progress and transformation.
The main indicators within the new government excellence system in Dubai will be measured by central government entities such as the General Secretariat of The Executive Council, Financial Audit Authority, Department of Finance, Department of Legal Affairs, General Secretariat of the Supreme Legislation Committee, Dubai Digital Authority, and the Dubai Government Human Resources Department.
“The updated government excellence system keeps pace with the development witnessed by government work mechanisms, starting with the ‘360 services’ policy and the Future Readiness Index, so that the approved advanced performance monitoring indicators are integrated with the qualitative progress in services and ways of providing them,” Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum added.
According to Dr. Hazaa Al Nuaimi, General Coordinator of the Dubai Government Excellence Programme, added: “Dubai has established a global model in government excellence, and the success of its experience has become a standard and a global model to be followed.”
Al Nuaimi added that the Dubai Government Excellence Programme has contributed to achieving leadership in through excellence and innovation, and relied on the continuous development and updating of the models, categories and standards of the Dubai government excellence and innovation system, in accordance with international best practices, and based on the priorities of the Dubai government.
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