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myAster Super App for Aster’s integrated healthcare services in the UAE

In 2022, Aster DM Healthcare’s super app called myAster was launched which combines all of Aster’s health and wellness services in an app for patients and customers in UAE. In under two years, the app witnessed over one million installations, touching 3.8 million lives and ranked as the number 1 free medical app in UAE

By Staff Writer
Alisha Moopen, Deputy Managing Director of Aster DM Healthcare (right), with Brandon Rowberry, CEO of Digital Health at Aster DM Healthcare

In a rapidly evolving healthcare landscape, the pursuit of accessibility, convenience, and quality care has become paramount. As a part of UAE’s Vision 2031, which aims to position the country among the Top 10 in the world for quality healthcare, Aster DM Healthcare, one of GCC and India’s largest healthcare providers, has taken a pioneering step by introducing the myAster super app. This integrated healthcare platform not only offers access to hospitals, clinics, diagnostic centres, telehealth and pharmacies but also empowers patients and customers by putting healthcare management right in their hands.

Empowering patients with access

Aster DM Healthcare’s myAster super app marks a significant leap in the quest to revolutionise healthcare access in the GCC region. Launched in July 2022, this super app epitomises a customer and patient centric approach and a commitment to transparency. With more than one million downloads, it has disrupted the digital health landscape, ranking as the number 1 Top-free medical app on both Apple App Store and Google Play Store.

The platform not only offers access to hospitals, clinics, diagnostic centres, telehealth and pharmacies but also empowers patients and customers by putting healthcare management right in their hands

myAster super app’s key features

  1. Doctor appointment booking: The app provides users with access to over 658 doctors across five hospitals and 56 clinics, streamlining the appointment scheduling process by offering essential information about doctors’ specialties, locations and availability.
  2. Video consultation: Users can seamlessly connect with their healthcare providers from the comfort of their homes or offices. The user-friendly interface offers multiple doctor schedules and slots, enabling patients to choose the most suitable healthcare professional for online consultations.
  3. Instant GP video consultation: For minor medical concerns, sick leave documentation, or prescription refills, myAster offers video or teleconsultations with general physicians within 30-45 minutes.
  4. Online pharmacy: The app delivers doctor-prescribed medications and OTC items directly to users’ homes or offices, eliminating the need for physical pharmacy visits. It also offers a wide selection of health and wellness essentials, complete with exclusive online offers and deals.
  5. Medical record management: Medical scans, reports and prescriptions are sent to the users via the app and securely stored on the app, accessible to the user at any time. Additionally, they can create profiles for their families and maintain essential medical documents, insurance details, and healthcare reports within the app.
  6. Insurance approvals and payment choices: myAster super app allows seamless insurance approvals making it easier for patients who upload their prescriptions and have their medicines home delivered and offers multiple payment choices for ease of use.
myAster offers automatic insurance integration and approval features, enabling users to make insurance payments via their mobile devices

What sets myAster apart?

  • Integrated approach: myAster amalgamates doctor appointments, video consultations, and pharmacy services into the app, streamlining healthcare management and negating the need for multiple apps or other digital platforms.
  • Comprehensive healthcare: Patients can seamlessly manage their healthcare needs, from video consultations to follow-up appointments and medication orders – all within a single, user-friendly interface.
  • Enhanced healthcare access: The app effectively bridges healthcare disparities by providing a convenient means for users to connect with healthcare providers and pharmacies, thereby improving overall health outcomes.
  • Insurance integration: myAster offers automatic insurance integration and approval features, enabling users to make insurance payments via their mobile devices. Users can also securely view, access, and upload insurance documents, card details, prescriptions, medical reports, and scans within the app.
  • Real-time notifications: Users receive real-time notifications and updates for all services offered by myAster.
  • Future innovations: The Aster Digital Team is poised to launch Homecare Services and Clinic Packages on the myAster app, further expanding its capabilities and benefits.
  • Help centre: The app includes a fully functional Help Center, addressing user queries promptly and efficiently.
Users can securely view, access, and upload insurance documents, card details, prescriptions, medical reports, and scans within the app

Acknowledging excellence

The exceptional contribution of myAster to the healthcare sector has garnered significant recognition:

  1. Digital Healthcare Provider of the Year: Recognised at the E-Business Awards 2023 by Entrepreneur Middle East, this award celebrates myAster’s innovative digital solution, utilisation of cutting-edge technologies, and exceptional customer support.
  2. Most Admired Online Innovation of the Year: At the 12th RetailMe Awards 2022 by Images RetailME, myAster was honored for elevating the healthcare experience through its comprehensive features.
  3. Healthcare Innovation of the Year: The Technology Leadership Awards 2022 by ITP.net acknowledged Aster DM Healthcare’s use of cutting-edge technologies to optimise healthcare delivery and enhance patient care.
myAster is supporting the UAE’s 2031 Vision for a robust health sector

The visionaries behind myAster

Alisha Moopen, Deputy Managing Director of Aster DM Healthcare, highlighted the significance of myAster, saying, “As healthcare providers, we must be equipped to handle the constantly changing landscape of medical needs. The idea of offering accessible and seamless personalised healthcare through a single super app that brings together the entire patient journey is in line with Aster’s vision of making quality healthcare accessible to all.

“Aster’s Digital Health Team has innovated and developed the solution over a period of two years; curating and enhancing the customer experience with a potential to offer healthcare and wellness solutions to over 10 million people.”

Brandon Rowberry, CEO of Digital Health at Aster DM Healthcare, highlighted the transparency and accessibility of the myAster super app, stating, “The myAster app was designed to meet the needs of everyone across the GCC, with transparency at its core. Patients can access the widest range of services in the region, including connecting with the group’s hospitals, clinics, pharmacies, and even receiving care at home.

“myAster is more than just a super app; it’s helping fulfill the promise of the UAE’s 2031 Vision for a robust health sector. With its patient and customer-centric approach, comprehensive offerings, and commitment to innovation, myAster is setting new standards for accessible, high-quality healthcare. As it continues to evolve and expand, it has the potential to transform the healthcare experience for millions across the region and beyond.”

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