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Mon 27 Apr 2020 08:55 AM

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Nakheel Malls reveals extensive Covid-19 reopening strategy

All customer service desk staff to be tested for coronavirus, sanitation tunnels installed at largest malls

Nakheel Malls reveals extensive Covid-19 reopening strategy

The measures are in addition to government protocols, including temperature screening at mall entrances, 24-hour sanitisation and social distancing policies, which will also be in place across Nakheel Malls venues.


Nakheel Malls has outlined extensive measures to protect customers, staff and tenants at its facilities in Dubai ahead of reopening to the public.

As part of the reopening strategy, there will be Covid-19 tests for all customer service desk staff, sanitation tunnels installed at its largest malls, a 30 percent increase in security staff and an extensive pre-opening disinfection programme, which is currently underway at all locations.

The measures are in addition to government protocols, including temperature screening at mall entrances, 24-hour sanitisation and social distancing policies, which will also be in place across Nakheel Malls venues.

Omar Khoory, managing director, Nakheel Malls, said: "We are leaving no stone unturned in getting ready to welcome back our visitors. Customer safety – and confidence – is crucial, and we are going the extra mile to make sure visitors, staff and tenants are safe, and to protect public health as best we can.”

All customers, shop staff and information desk employees at Nakheel Mall, Ibn Battuta, Dragon Mart, Golden Mile Galleria and Nakheel Pavilions at Jumeirah Park, Jumeirah Islands, Discovery Gardens, Al Furjan and Badrah need to pass a thermal screening test before entering the premises.

Sanitisation tunnels are installed at larger malls for key workers, such as shop staff and delivery drivers. A strict disinfection regime has been place at all Nakheel Malls’ destinations for the last two months – including during the closure – and has been stepped up even more for reopening.

Deep disinfection is taking place at all locations prior to opening, with an intensified sanitisation programme – including high touch point sterilisation every 30 minutes and regular cleanliness inspections by government authorities – continuing once operations begin.

Nakheel Malls will also soon launch a new service, under which goods can be ordered online and picked up at a dedicated collection point.

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