DHL UAE has taken its airway bills online with its proprietary document imaging system, DIS 2.0. By doing so, the air express supplier hopes to reduce its physical storage requirements and boost information access for its users.Not only does DIS 2.0 eliminate the need to store hard copies of airway bills, but it also allows customers to retrieve airway bills online through DHL UAE’s web site, thus reducing phone calls and accelerating account reconciliation.”The DIS meets our aims of driving a paperless environment and provides value-added service to our customers making us even easier to do business with,” says David Wild, general manager, DHL UAE.”Customer calls about DHL airway bills will fall dramatically as customers can now search and retrieve them on-line in a highly secure manner,” he adds.Costing US$50,000, the project was completed in three months by a dedicated in house DHL UAE team. Via the DIS 2.0, DHL staff can upload airway bills, delivery sheets, customer statements and invoices on to a central intranet server making the information available to more than 3,000 DHL stations worldwide.
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