Mohamed Al Geziry Consultancy unveiled its new sub-division at Arabian Travel Market in May. Called ‘Options Training’, this division is focused on serving the rapidly growing hospitality, tourism and leisure industries in Dubai, the United Arab Emirates (UAE) and the wider Middle East with training in a wide variety of hospitality-related topics.
Options Training is primarily targeting hotels and services apartments, with a view to also offering training programmes to other tourism sectors, such as airlines, tourism boards, retail outlets and restaurants.
Generic programmes on offer include Cultural Awareness, Managing Diversity and Valuing Differences, Putting the F&B (Fun to Buy) back into Food & Beverage and Train the Trainer: Skills Training and Group Training.
In addition, the programme will offer hotel-specific training, such as yield management and sales training.
“This is, however, only a small example of what we can offer and with our levels of experience in the hospitality industry, we customise courses to the specific needs of our clients,” Suzanne Lewis, senior training consultant, Options Training, Mohamed Al Geziry Consultancy, told Hotelier Middle East.
“Prior to working with any hospitality or tourism organisation, Options Training will carry out a selected mystery customer audit of the service levels currently being delivered in the organisation to give a better understanding of the strengths and weaknesses,” she explained.
“We initially meet with key management within the company to analyse their specific needs, and identify where the current strengths and weaknesses are within their teams and with regards to their service delivery. Following on from that, we will develop training objectives that are aligned to the organisational and performance objectives. In doing this we propose a personalised training plan, which supports the needs and matches the organisational vision, culture and values,” Lewis added.
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