Dubai’s Jumeirah Group, the global luxury hospitality company and member of Dubai Holding, in partnership with Dubai Department of Economy and Tourism (DET), has introduced a new mobile check-in service. Guests will now be able to check in prior to their arrival at the hotels.
Customers are familiar with online check-in processes for flights but this new technology is the first of its kind for the hospitality industry. The biometric and digital technology solution is set to slash check-in process times by over 10 minutes.
Guests who book directly on Jumeirah.com or through the mobile application will be allowed to upload all necessary documentation and identification 48-hours prior to their stay. A process that was previously only possible through the concierge desk at hotels.
To verify the accuracy of the documents submitted, guests will be required to submit a selfie during mobile check-in, in order to complete the process.
A digital or physical key will then be handed to guests upon arrival, according to their preference.
“Placing the guest at the heart of all we do is a top priority for Jumeirah Group, and we are always looking at new and innovative solutions to further enhance and personalise our hospitality experience. Jumeirah Mobile Check-In delivers on our promise of Stay Different, providing our guests with a secure, quick and easy check-in process, in addition to simplifying future reservations and facilitating payment processes,” said Thomas B. Meier, Chief Operating Officer of Jumeirah Group.
Shaikha Ebrahim AlMutawa, Director – Hospitality Affairs Department, Business and Registration Licensing Sector, Dubai Department of Economy and Tourism said, “We are committed to creating unique value and providing the best guest experience, as we continue to work with our stakeholders and partners to further enhance the overall hospitality offering. We understand that time is precious for our visitors and are constantly exploring ways to make their travel experience in Dubai as seamless as possible by pushing the boundaries of innovation. This novel mobile check-in facility launched by Jumeirah Group promises an unrivalled experience for global travellers, further highlighting Dubai’s position as a must-visit destination.”
Currently, the service is only available at Burj Al Arab Jumeirah, Jumeirah Beach Hotel and Jumeirah Emirates Towers.
Jumeirah Mobile Check-In will be implemented across several of the group’s 13 hotels and resorts in the UAE, this year.
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